Open to Opportunities

Benefits Processor,12+ Years in Employee Benefits,Details Done Right

I've spent over a decade managing employee benefits enrollment, eligibility, and compliance for companies like CNO Financial Group and Aon Hewitt. I process new hires, open enrollments, and life events with an eye for accuracy, and I work directly with employees, managers, and insurance carriers to keep coverage questions answered and data clean.

Audrey Thomas
20+
Years in Admin & Client Roles
12+
Years in Employee Benefits
4
Employers in Benefits & Insurance
💼Employee Benefits & Enrollment
🏆12+ Years in Benefits Administration
🤝Works With Employees & Carriers
📍Apopka, FL — Remote-Ready
CNA, PCA, HHA Certified

About Me

I'm an employee benefits and administrative professional based in Apopka, Florida, with more than a decade of experience processing enrollments, eligibility, and claims for companies like CNO Financial Group, Aon Hewitt, and Web Benefits Design.

At CNO Financial Group, I've managed the full benefits lifecycle for new hires, open enrollment, and life changing events, reviewing verification documents and keeping compliance records accurate. Earlier at Web Benefits Design and Alegeus, I worked directly with employees on health insurance, HSAs, and FSAs, and helped resolve claim disputes and eligibility questions before they became bigger problems.

I work best when things need to be exact. I double check data entry, track documentation for compliance, and stay on top of deadlines across new hires, renewals, and carrier changes. I'm comfortable on the phone with employees and vendors, and I know how to keep a process moving without losing accuracy.

I'm looking for a benefits, HR operations, or administrative role where that attention to detail actually matters, ideally with a team that values getting the details right the first time.

📍 Apopka, FL
Audrey Thomas

Experience

CNO Financial Group
Employee Benefits Processor
2020 – 2026
📍 Orlando, FL
Manage the full employee benefits process, including eligibility determinations, new hire enrollments, open enrollment, and life changing events. Review verification documents for accuracy and compliance, support employees and managers with benefits questions, and handle secure digital file transfers between vendors and internal teams.
Web Benefits Design
Benefits Enrollment Specialist
2017 – 2020
📍 Orlando, FL
Helped employees enroll in health insurance and other benefits programs, answering questions and running training sessions to explain plan options. Resolved claim disputes and eligibility issues, maintained enrollment records, and worked directly with COBRA and insurance carriers to confirm coverage status.
Alegeus
Benefits Specialist, Claims Processor
2016 – 2017
📍 Maitland, FL
Supported active and retired participants enrolled in HRAs, FSAs, and HSAs, verifying information and researching account and transaction records to resolve complaints. Reviewed submitted claim forms for accuracy and completion, following up to obtain missing information when needed.
Aon Hewitt
Benefit Specialist, Call Center
2014 – 2016
📍 Orlando, FL
Used client-specific rules and plan provisions to help participants select the right insurance plan and understand their options. Assisted with the claims process so participants could get reimbursed for eligible healthcare expenses.
CSI Companies, Sunbelt Credit, Insurance Casualty Group, Patient Financial Medical Services
Customer Service, Claims & Collections (Early Career)
2005 – 2013
📍 Central Florida
Worked in customer service and claims roles across finance, credit, and insurance, handling billing inquiries, claims processing, collections, and account research before moving into employee benefits full time.

Education

🎓
West Side Vocation Center
Massage Therapy
Completed training that led to her Licensed Massage Therapist certification.

Skills

Benefits & Compliance
Benefits CoordinationEligibility DeterminationsOpen EnrollmentCOBRARegulatory Compliance
Claims & Customer Service
Claims ProcessingIssue ResolutionCustomer ServiceCall Center SupportQuality Control
Software & Tools
SalesforceMicrosoft Office SuiteShareFileBSwift
Administrative
Data EntrySchedulingTechnical WritingHiring & TrainingDocumentation Review
Certifications
CNAPCAHHALicensed Massage Therapist

Let's Talk

Looking for someone who catches errors before they become problems and keeps your benefits data clean? I'd like to hear about the role. Reach out and let's set up a time to talk.

Detail-focused benefits and claims experience
Comfortable with employees, managers, and carriers
Ready to step into a new benefits or admin role

FAQ

I'm looking for a role in employee benefits, HR operations, or administrative support where accuracy and compliance actually matter. I've spent most of my career in benefits and claims, so that's where I'm strongest, but I'm open to roles that use the same skill set.
Benefits enrollment and eligibility. I've processed new hire enrollments, open enrollment, and life changing events for companies like CNO Financial Group and Aon Hewitt, and I know how to keep that data accurate and compliant.
Mostly employee benefits and insurance, including health insurance, HRAs, FSAs, and HSAs. I've also worked in claims processing and call center support, which gives me a good handle on the customer side of benefits too.
I'm available to start as soon as the right opportunity comes along, with flexibility around notice period for my current commitments.
A company that values getting the details right, whether that's compliance, data accuracy, or how employees are treated during enrollment. I do well in fast paced environments where I'm juggling multiple priorities, and I like being someone people can rely on to catch what others miss.